REFUND POLICY

Last updated 2026.04.25

The short version

You can cancel a paid plan from the billing portal at any time. Cancelling stops the next renewal — you keep access until the end of the period you've already paid for. We don't issue partial refunds for unused days unless one of the exceptions below applies.

Cancel any time

Open the billing portal to manage or cancel your subscription. The cancellation takes effect at the end of the current billing period. Yearly plans cancel at the end of the year you've paid for.

EU / UK 14-day cooling-off

If you live in the EU or UK and you've just signed up, you can request a full refund within 14 days of your first purchase via the contact form, using the email address on your account. Once you ask for a refund, your subscription is cancelled immediately.

This right does not apply to subsequent renewals (renewals are continuations of an existing contract, not new ones).

When we'll refund outside that window

  • Billing errors — we charged you twice, charged the wrong tier, or charged after a cancellation took effect.
  • Service unavailable — if the service is materially unavailable for an extended period during your billing cycle and we can't restore it, we'll refund the affected portion.
  • You renewed by accident — if a yearly subscription renewed and you contact us within 7 days of the renewal and haven't used the service since the renewal, we'll refund the renewal in full.

When we won't refund

  • You changed your mind partway through a paid month or year (outside the EU/UK 14-day window above).
  • You stopped using the service but didn't cancel.
  • An individual AI summary was inaccurate. (Summaries are AI-generated and may be wrong — that's not a service defect, it's how AI works. See our Terms.)
  • Your account was suspended or terminated for breach of the Terms of Service.

How to ask for a refund

Send a message via the contact form using the email address on your account, including the date of the charge and a one-line reason. Approved refunds are issued back to the original payment method via Stripe and typically clear within 5–10 business days.

Chargebacks

Please reach out before opening a card chargeback — we'll almost always sort it out faster directly. Accounts with active chargeback disputes may be suspended until they're resolved.